Government and UK Publications:
- 2000 Patient Survey Guidelines
- Maternity Services Consumer Survey 2007
- Handbook on Improving your Practice with Patient Surveys
Zwier publications:
- Zwier, A.G. and Clarke, D. (1999) How well do we monitor patient satisfaction? Problems with the nation-wide patient survey. New Zealand Medical Journal, Vol 112 No 1097, Pp 371-5
- Zwier, A.G. and Clarke, D. (2001) Benchmarking patient satisfaction: do we have a level playing field? New Zealand Health and Hospital, January-February, Pp 21-4
- Zwier, A.G. and Clarke, D. (2001) Benchmarking patient satisfaction (2): Time to take stock. New Zealand Health and Hospital, July-August, Pp 25-9
- Zwier, A.G. (2002) Monitoring Patient Satisfaction. New Zealand Health and Hospital, Jan-Feb, Pp 11, 15
- Coffin, T; Emery, B. and Zwier, G (2002/03) Why Maori Do Not Attend Outpatient Appointments New Zealand Institute of Health Management in Health Manager, Summer 2002/03, Pp 26-31 and New Zealand Health and Hospital March-April, Pp 14-19
- Zwier, A.G. (2009) Patient Satisfaction in New Zealand. New Zealand Medical Journal, Vol 120, No 1256