Books

Helping you monitor and improve service delivery

Zapp! Empowerment in Health Care: How to Improve Patient Care, Increase Employee Job Satisfaction, and Lower Health Care Costs

Paperback, 336 pages
Author: William C. Byham, Jeff Cox, Sharyn Materna
Publisher: Ballantine Books, January 1993

Country of Publication: United States

$26.00

Format: Hardcover, 436 pages

Author: Anne-Marie Nelson, Stephen W. Brown, Stephen D. Wood
Publisher: Aspen Publishers, December 2007
Country of Publication: United States

$260.00