COUNTIES MANUKAU DHB
Counties Manukau DHB has employed Health Services Consumer Research Ltd to carry out its regular DHB patient surveys since 1997.
HSCR provides monthly reports on verbatim comments made by our patients and very detailed organisation-wide and Service-specific reports on a quarterly basis which the organisation then utilises to improve the quality of care provided.
HSCR also monitors the despatch process of patient questionnaires and reports survey results to the DHB Funding and Performance Directorate.
The reports produced by HSCR have helped us to further improve the quality of care we provide to our patients by highlighting areas of strength and areas where improvements need to be made. We thoroughly commend HSCR for its high quality service.
Emma Bale
Quality Manager
Counties Manukau DHB
PROCARE
In 2005 ProCare Health Limited contracted HSCR’s services to support our annual patient satisfaction survey.
The professionalism, expertise and efficiency demonstrated by HSCR were very much appreciated. All their staff do go the extra mile to ensure accuracy and satisfaction with their services.
The comprehensive reports produced by HSCR enabled us to easily identify key areas of concern and will play a key role in directing activities to further improve the standard of care and services provided to our patients in the greater Auckland area.
We have no hesitation in recommending HSCR’s services to other organisations.
Mike Maunsell
Chief Operating Officer
ProCare Health Ltd
PEGASUS
Over the last three years, Health Services Consumer Research Ltd has assisted Pegasus Health with carrying out regular surveys of our patients in the community. The surveys were carried out professionally and within the agreed-upon timeframes.
The reports have been very useful in terms of understanding the issues that are of concern to our patients – which in turn has allowed us to identify where we could improve the quality of care we provide.
We are happy to recommend the survey research services provided by HSRC to other organisations.
Judy Sigley
Project Manager
Pegasus Health Community Care
SOUTH SEAS HEALTHCARE
HSCR has supported a ‘Quality Improvement Model’ at South Seas Healthcare over the past three years.
They have carried out patient and staff surveys and assisted in helping us understand how to improve our services for both staff and patients.”
Debbie Sorensen
Chief Executive Officer
South Seas Healthcare
CAVIT
To further improve the service delivery to our clients, we have contracted HSCR over the last four years to implement Client Surveys for CAVIT ABI Rehabilitation.
They have also assisted us with carrying out annual staff surveys and surveys of our referring customers. The results of these surveys have allowed us to make significant improvements in the way we operate.
Consequently we are able to recommend HSCR’s survey research services to other private healthcare providers.
Gillian Schweizer
Regional Manager – Auckland
CAVIT ABI Rehabilitation
NURSE MAUDE
HSCR has provided excellent customer service to the Nurse Maude Association.
The utilisation of quantitative methods to measure staff satisfaction is an extremely useful tool for management. The report on the staff survey was comprehensive and professional.
Ingrid Thomas
Chief Executive Officer
Nurse Maude Association
Past and present clients include:
- Ministry of Health
- Auckland District Health Board
- Counties Manukau District Health Board
- Bay of Plenty District Health Board
- Canterbury District Health Board
- Northland District Health Board
- Capital Coast District Health Board
- South Seas Healthcare
- Tongan Health Society Langimalie
- Pegasus Healthcare
- ProCare
- CAVIT Rehabilitation
- Nurse Maude
- Spotless Healthcare Division
- OCS Healthcare Division
- Nelson Bays Primary Health
- Waihopai PHO