Health Services Consumer Research has been the leading expert in health sector research since 1999. We have worked in partnership with New Zealand health providers for 15 years and know the unique New Zealand culture intimately.
In the 1990s there was a lack of good health care performance measurement and improvement and our founder Dr Gerard Zwier saw a way he could use his long experience in social research in the health sector to provide a solution. And that’s exactly what he did.
Based in North Auckland, our company is to this day led from the front by Dr Zwier. Whether it’s in the hospital, medical practice or pharmacy, we can work with you to put in place a robust regime of measurement and improvement that is guaranteed to succeed. Our track record speaks for itself.
In short, we are the best choice for health care satisfaction measurement in New Zealand.